What Our Holiday Price Include

• Air & coach travel to and from the resorts. Coach transfers require
  a minimum number of passangers to operate, there may be a supplement
  if the minimum is not reached.
• A luggage allowance per person (excluding infants) is:hold luggage
  up to 15 - 20 kg (no frill restricted to 1 piece), hand luggage - 1 piece weighting up to 5 kg. Own skis/snowboards & boots, can be carried, at a charge of £17 (£29 for Borovets) per pair (charter
  flights only, for scheduled flights see page 54)
• Accommodation and meals as described
  
• All known current airport and security charges
  
• Services of Balkan Holidays representative or agent at holiday centres.

Not Included

• Transportation between your home and the UK airports, porterage
  to and from check-in desks at these airports and the holiday hotels
  
• Supplement resulting from currently unknown taxes and costs, if
  applicable at the time of your booking
• In-flight meals on most of our flights
  
• Cost of personal items such as laundry and drinks
  
• Cost of visas where required (for non-British citizens – see further
  details on this page)
  
• Holiday insurance and no snow guarantee (see details of our excellent
  scheme on page 58)
  
• Reimbursement to apartment owners and hoteliers for any damage
  to their property
  
• Charges made for collection of tickets at your departure airport
  
• Credit card handling fees
  
• Use of local resorts transport unless otherwise specified
  
• Services of BalkanHolidays representatives for accommodation only and for hotels featured on the website only.

Extras To Pay
The following facilities will usually incur a local charge unless otherwise stated in the hotel descriptions: Baby-sitting, tennis, table tennis,
pool tables, safety deposit boxes, health centres, entry to discos/nightclubs, use of swimming pools, gymnasium/sauna, there is
usually a small charge to pay for all public toilets, even those located in hotels.

Early and Late Seasonal Bookings
Our prices show especially good holiday value early and late in the season. However, as you'd expect, not all hotels, resort facilities,
restaurants, night clubs and children's activities may be available at these times. Local suppliers reserve the right, subject to weather and visitors in resort, to either withdraw or reduce the services provided. This could be due to cleaning, renovation or as a result of local conditions and Balkan Holidays cannot be held responsible. Please also note that alternative hotels (of the same category to those booked or higher) may be provided without notice when the resorts are not full
or on occasion at other times.

Allocation On Arrival
"Allocation on arrival" means the accommodation will be provided in a resort/property anywhere within the particular holiday region stated, which may not necessarily be featured in our brochure.
Balkan Holidays cannot guarantee a particular resort, property or extra facilities such as a swimming pool, prior to departure from the
UK. Where provided, the Balkan Holidays invoice must always be taken on the holiday.
The prices for this type of holiday are valid at the time of booking only and are subject to availability. Changing your accommodation in
resort is subject to the current brochure price, availability and the relevant administration / cancellation charge.

Construction Work
Construction works and noise are almost unavoidable in certain developing resorts. Unfortunately such developments are not under our control. It is possible that there may be building work in the vicinity of your holiday accommodation, or in the resort area. As is the custom, work may start early in the day. Unfortunately, it is not always possible to foresee the nature and extent of such work, so please bear with us over these problems, as after all they are being done for the ultimate benefit of holidaymakers. We will contact you if, in our opinion, work is likely to disturb your stay.
In some resorts, the provision of roads, power and water supplies etc. does not always keep pace with the demands of rapid tourist development, so you may experience power cuts or problems with, for example, plumbing or drainage. In addition, during prolonged periods of hot weather the resort authorities sometimes find it necessary to conserve water supplies by implementing a "regime" with intermittent interruptions to supply. However, they always do their best to give advance notice of such interruptions and minimise inconvenience to holidaymakers.

Flight routing
Flight routing is confirmed at the time of check-in. Please note all timings are subject to change. We reserve the right to change flight supplements from time to time. Supplements can go up or down.

Hotel Meals
The board arrangement for each hotel or holiday is clearly shown in the hotel description. Bed and breakfast denotes bed and continental breakfast usually from a buffet selection. Half board denotes breakfast and evening meal; full board denotes breakfast, lunch and evening meal. Self-catering accommodation is provided with a kitchenette.
In some hotels all meals are served buffet style, and when this is known in advance it is detailed in the brochure. Please note however
that our suppliers reserve the right to change the meal basis from buffet style to table service or vice versa. The choice of meals for vegetarians or those requiring other special diets is very limited, usually restricted to salads and omelettes. Special meals on the aircraft may not be provided by all carriers. If a special diet is essential for you, we may have to decline your booking. Please also remember that meals for infants are paid for locally.

Health Matters
A Department of Health leaflet (ref T4) "A Travellers Guide to Health" is available free from your doctor, travel agent, or by phoning freephone 0800 555 777. At the moment, certain vaccinations or inoculation may be recommended (although are not compulsory) for the countries featured in this brochure. Nonetheless, regulations are subject to change, and passengers are reminded that they are responsible for complying with entry and health requirements for all countries they intend to visit. Also, we feel we should point out that in some foreign countries general standards of hygiene, safety, public services
and efficiency may differ from those in the UK, and changes in climate, diet and food preparation can lead to incidents of stomach
upsets. Please therefore exercise greater care for your own protection and health in matters of hygiene and choice of food and drink. All
the resorts we feature in Romania, Slovenia and Bulgaria have well equipped polyclinics. However, charges for first aid, treatments courses and medication can be substantial, and in the unfortunate event of you requiring medical treatment during your holiday, and incurring costs, it is well worth ensuring that you have adequate insurance.
A will be provided along with your travel documents, please take a few moments to read this essential information.
– We have taken all reasonable care to make sure all aspects of your holiday runs smoothly and your safety and welfare whilst your are on holiday is no exception. We endeavour to make sure your accommodation and other services are provided by reputable suppliers. These suppliers should follow the local and national laws and regulations of the country where they are provided.

On arrival at your accommodation, please take time to familiarise yourself with the layout of the property. Take particular notice of the
fire safety instructions and emergency procedures. These should be posted at reception or in your room. If these are not present, please ask at reception.
In most destinations, it is not a requirement to have a dedicated lifeguard in your holiday accommodation. It is therefore important that you and your party take the time to familiarise yourselves with the pool and pool area. We ask that you are extra vigilant when travelling with children and that they are accompanied by an adult at all times whilst swimming.
Please take a moment to familiarise yourself with local regulations and swimming conditions. Balconies, lifts and swimming pools are just some of the areas accidents
can occur when children are not properly supervised. We take every reasonable care to make sure standards are as high as possible;
however, before using any facilities provided for children, i.e. cots, we ask that you satisfy yourself that they are in good condition
and up to the safety standards you would expect. Although crime rates are low, as with any destination, tourists need to be extra vigilant when venturing into resort. This is most important in areas where large crowds of people may gather, such as, markets and bazaars. Remember to keep valuables out of sight, or better still, most hotels will offer a safety deposit box for your peace of mind.
We take all reasonable care and work closely with respected suppliers to make sure the excursion we offer are safe and enjoyable.
Should you choose to organise your own excursions or activities you should satisfy yourself that your insurance, that of the supplier, legal cover and safety standards are adequate before taking part. The Foreign and Commonwealth Office offer the most up to date travel information available. If you have any concerns about the area which
your are travelling to, latest notifications can be checked on http://www.fco.gov.uk/knowbeforeyougo or by calling 0845 850 2829.

Curtailments
Should you need to curtail your holiday, Balkan Holidays will endeavour to fly you back to the UK on the earliest possible flight with available seats. However this may not be to your original departure airport and Balkan Holidays cannot be liable for an onward transfer. In such circumstances it may be necessary to seek the assistance of your insurance company.
Curtailment charge for a flight with BH AIR is £75.00, if your flight is with a scheduled airline, charges will depend on the terms and conditions of carriage of the airline in question.