Making a Booking and Payment
At the time of booking you are expected to pay either a deposit, if your booking is made more than 8 weeks before departure or the full
cost of the holiday if you book within 8 weeks of departure, plus insurance premium if required. The value of the deposit will be £90
per person for all holidays, with the exception of those travelling to Slovenia on certain flights, when the deposit will be increased depending on the airline and will vary by departure. The deposit is required for all persons two years of age and over at the time of return from the holiday; no deposit is payable for infants. When you make your booking you guarantee that you have the authority to accept the terms of these booking conditions on behalf of your party. As soon as the booking has been made, credit card authorisation for the deposit or full payment if booking within 8 weeks of departure will be cleared. We will then issue a confirmation invoice whereby a contract
exists between us and all conditions became binding on us both. If you book through one of our authorised travel agents, all monies
paid to the agent in respect of a contract with an ATOL holder is at all times, held by the agent on behalf of the ATOL holder. Your contact with Balkan Holidays is governed by English law and is subject to the exclusive jurisdiction on the courts of England and Wales. You may however, choose the law and jurisdiction of Scotland and Northern Ireland if you live in those places and wish to do so.
The person making the booking not only guarantees payment to us of the total cost of the holiday booked, but does so on behalf of and with the consent of all persons for whom the booking is completed. The balance of the holiday cost must be paid no later than 8 weeks before departure. If the deposit or balance is not received by the due date, we reserve the right to treat the booking as cancelled by you and levy cancellation charges as laid out under condition number 3. Your contract is with Balkan Holidays Ltd, trading as Balkan Holidays, a member of ABTA (member No. V089X) and licensed by the Civil Aviation Authority (ATOL No. 252).If the confirmation invoice is not exactly in accordance with your request, and/or the costing is incorrect, please notify us at once. If such notification is not received within 14 days of issue, we regret that it may harm your rights if we are not notified of any inaccuracies within 14 days of issuing your confirmation invoice.
If the price shown on the invoice is incorrect compared to the applicable price, this will be deemed a mistake, and the booking will be invalid. We will be entitled to cancel or amend the booking and re-invoice at the correct price. We will have the right to rectify any mistake up to 50 days before departure. If your booking was made less than 56 days before departure, we will have the right to do so up to 14 days before departure.
Ski Services can not be booked less than 7 working days before departure*.

* Not counting the day of travel
Note: If two or more components are changing the highest charge will apply. If all names change on a booking, then cancellation charges as shown in condition 3 will apply. When the amendment is made within 29 days of departure the appropriate cancellation charges will be levied in all cases (except name changes-see below).

Days of departure*	Up to 57	56 to 29	28 or less
Name Change (Charter flights only)
Replacement of existing name	£15.00 per prsn	£25.00 per prsn	£30.00 per prsn
Name correction (title, initials, spelling, age)	Free of charge	£10.00 per prsn	£30.00 per prsn

* Not counting the date of travel
Please notethat the scheduled airlines we use do not permit name changes for any reason. Such changes may result in you being charged the full cost of the flight and may be subject to
space being available for a new reservation. Additionally, you will also have to pay any extra costs that the airline passes onto us, as well as the appropriate name change fee as stated in the table above. Tickets lost or re-issued for charter flights - £15 admin charge per ticket.

If You Cancel Your Holiday
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices. Since
we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum as shown below:

Period before scheduled  departure within which notification is received by us in writing	Amount of cancellation  fee (expressed as % of  the total holiday price - excl. insurance and amendment charges)
More than 56 days	Loss of Deposit
29 - 56 days	50%**
15 - 28 days	70%**
0 - 14 days	100%**
* Not counting the day of travel ** plus any charges that may be applied by the airline if scheduled flights are booked.

Any cancellation should be notified by recorded delivery letter. We can accept no responsibility for cancellation charges arising from correspondence delayed or lost in the mail. If the reason for your cancellation
is covered under the terms of your insurance policy, you may be able to reclaim these charges. Holidays are not transferable to any other season (summer or winter).
Insurance premiums and amendment charges are not refundable.

If You Have a Complaint
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by the lead passenger writing to our Customer Services Department at Sofia House, 19 Conduit Street, London W1S 2BH, giving your booking references and all other relevant information. Please keep your letter concise and to the point. This will assist us to actively identify your concerns and speed up our response to you. It is strongly suggested that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a report form whilst in resort. If this is not done we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and it may affect your rights under this contract. There may be times when your Representve is unable to resolve your complaint immediately. Whilst we appreciate this may be frustrating, we do expect you to act in a reasonable manner towards our staff and we will take action against anyone who displays intimidating or threatening behaviour.

What Happens to Complaints
We are a member of ABTA, membership number V089X. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at http://www.abta.com.
The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website. The Scheme does not apply to claims for an amount greater than£5,000 per person. There is also a limit of £25,000 per booking form.
Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by IDRS within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement. For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com.

The Cost of Your Holiday
We reserve the right to alter the prices of any of the holidays shown in our brochure. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. The price of your travel arrangements was calculated using exchange
rates quoted in the “Financial Times Guide to World Currencies” on 29.07.2009 in relation to the following currencies: Euro. Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer
one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in
price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right
to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes
have no impact on the price of your travel due to contractual and other protection in place.

If we cancel your holiday
Occasionally, it may prove necessary for us to cancel holiday arrangements, e.g. lack of support making the holiday economically non-viable (all our holidays operate subject to a minimum number of participants), which we must reserve the right to do. If we have to do so, other than due to your default in payment, we will offer you the choice of purchasing an
alternative holiday of comparable standard if available (and paying or receiving a refund in respect of any price difference) or a full refund of all money paid to us. In addition, if we are forced to cancel less than eight weeks before departure, except for reasons of ”force majeure” (see below), we will pay you compensation in accordance with the table set
out in clause 5 below. In all cases our liability is limited to the payment set out in the compensation table and we regret we cannot be responsible for any expenses or losses you may incur as a result of any cancellation.
Very rarely, we may be forced to curtail holiday arrangements due to circumstances
amounting to ”force majeure” as defined below. In this very unusual situation, we regret we cannot pay any compensation or make
any refunds (except where these are obtained from any supplier) or meet any costs or losses you may incur as a result.

If We Change Your Booking
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a
particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of force majeure or unusual circumstances we could not have foreseen or failure by you to pay the final balance. If we are unable to provide the booked travel
arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.
In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/ transfer. We do this by listing carriers to be used or likely to be used as follows:
BH Air, Bulgaria Air, Thomson Airlines, Adria Airways, Tarom Romanian Airways, Jat Airways, Easy Jet. Any changes to the actual airline after you have received your tickets will
be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/ return flights by less than 12 hours, changes to aircraft type, changes of departure/arrival airport between Heathrow and Gatwick or
Plovdiv and Sofia, and vice versa, change of accommodation to another of the same standard. If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of
arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will
pay compensation as detailed below:

Period before scheduled departure within which a significant change is notified to you or your travel agent	Compensation per adult (pro rata for children granted discount)
	If You Cancel	If You Travel
More than 56 days	Nil	Nil
43-56 days	£5	£10
29-42 days	£10	£20
15-28 days	£15	£30
0-14 days	£25	£40

Free places will not receive any compensation.

FORCE MAJEURE: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way
because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, significant building work ongoing outside of your accommodation, technical problems with transport including changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type for reasons beyond our control, closed or congested airports.

Our Liability to You

• (I). We accept responsibility for ensuring that the travel arrangements which you book with us are supplied as described in this brochure and that the services offered reach a reasonable standard. If any part of your holiday arrangements is not provided as promised, we will pay you appropriate compensation, if this has affected the enjoyment of your holiday arrangements. We also accept responsibility for what our employees, agents and suppliers do or do not do providing they were at the time acting within the scope of their employment. Please note that we will not be liable for any injury, illness or death or consequent losses suffered by you or any member of your party unless you are able to prove that such injury or illness or death was caused by lack of reasonable care and skill on the part of ourselves or our suppliers in the performance of our obligations under our contract with you. And in all claims of whatever nature we will not be liable where the alleged loss or damage results from any of the following; (a) the fault of the person(s) affected or any member(s) of their party or (b) the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided or (c) an event or circumstances which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (d) the fault of anyone who was not carrying out work for us (generally or in particular) at the time.
• (II). In respect of travel by air, sea and rail, the extent of our liability will
  in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Conventions (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to accommodation arrangements). You can ask for copies of these international conventions from our offices at Sofia House, 19 Conduit Street, London W1S 2BH, telephone number 020 7543 5555.
  
• (III). Subject to our reasonable discretion, we will provide advice, guidance and initial financial assistance with legal costs in bringing an action against a third party to any client who through misadventure suffers death, illness or injury during their holiday arising out of an activity which does not form part of their holiday arrangements or excursion offered through our representatives or agents. All assistance, financial or otherwise, is subject to a limit of £5,000 per booking. In addition, we shall be entitled to recoup any costs we actually incur from you in the event of a suitable insurance policy being in force or a successful claim for costs being made against any third party.
  
• (IV). Prompt assistance in resort. If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could have been avoided even if due care had been excercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
  

Hotels and Resorts
Where particular reference is made to hotel categories, these are part of a classification system officially recognised in the country concerned. Please remember that there is no International standard, and therefore variation does exist from one country to another.
** This is basic and no-frills, but good value for money. You will not have TV or phone and rooms and bathrooms tend to be small. Perfect for the value-conscious skiers.
*** This is standard accommodation with in-house facilities. Rooms generally have both TV and phone. Please read through the descriptions carefully, as some properties have better rooms with fewer
facilities and vice versa.
**** and ***** Modern, large hotels with a wide range of facilities. Rooms and bathrooms are spacious and well-
equipped and the hotel conveniently located to the local resort amenities.
If comfort and convenience are just as important as the skiing, go for this standard of accommodation!
Certain hotels fall between two categories: here we have added a plus to aid your decision-making.

SELF-CATERING APARTMENTS have a kitchenette with 2-3 hot plates (not oven), fridge and are basically equipped with cutlery, crockery, etc. Some apartments store kitchen utilities at the reception and are available upon request. Bed linen and bath towels are provided. Cleaning before your arrival is included. The extra bed is usually a convertible sofa bed for 1 or 2 persons in the living room. It can be replaced by a baby cot but the rooms can not take both. Baby cots are not available for hire in most of the apartments, but you can take your own travel cot.
IMPORTANT: Often description of hotels and resorts include mention of sports and entertainment, but the availability of these and other amenities can sometimes be influenced by weather conditions and the number of visitors – particularly at the beginning and end of the season.

Accommodation
All our prices are based on sharing twin or double-bedded rooms or four bedded chalets, studios or apartments. Single supplements are shown under the holiday descriptions. Some accommodation can take an extra occasional bed to accommodate a third person. This will be the camp bed or sofa type, and will be more suited to a child than an adult. The extra bed can be replaced by a cot for an infant, but rooms cannot take both. Cot charges must be paid locally. We do, however, have some larger twins which can accommodate a third adult. Whenever family rooms are available, the appropriate supplement is shown. This type of accommodation normally consists of a double bedroom and open plan adjoining sitting room. The extra beds will be either sofa or camp bed type. Some furniture may be substituted for the extra beds. These rooms are ideal for families with young children.
Checking In & Checking Out - Times vary slightly from resort to resort, but generally are as follows: check in from 14:00 (on occasions it may be later); check out on the last day of your holiday is 10:00 in apartments and midday in hotels. In some cases you may have to wait to access your accommodation depending on your flight arrival time or have several hours before your homeward flight departs. Wherever possible a room will be made available for changing and storing luggage. Sometimes a hotel may let you keep your room (arrange in resort) at local charge. This is not normally possible with apartments.
Bathrooms -A typical Bulgarian bathroom is small and consists of a toilet, a basin and a shower with no curtain or tray, and a central drain in the floor. This is normal! If you need a larger bathroom we suggest choosing a 4 or 5 star property and booking a room with a bath.
Lifts - If a hotel offers lift facilities, be aware that it may be withdrawn from time to time for essential maintenance work. Please note that the withdrawal of such facilities is outside of our direct control. Many lifts offered may commence on a floor other than ground level and may be reached by stairs. IMPORTANT: If circumstances beyond our control make it necessary, we reserve the right, sometimes without prior notification, to provide accommodation on your arrival in the holiday centre in an alternative hotel of the class confirmed to you or higher. This is particularly likely for early and late departures when not all the resort hotels are open. If we are aware of such changes before your departure we shall inform your travel agent, or yourself in the case of a direct booking. This will not affect your rights under this contract. The Management of the ski resorts reserve the right to host ski competitions throughout the season without prior notification. This may result in one or more ski slopes or ski lifts being unavailable.

Flight Only Bookings
Where you have booked a flight only, we will be acting only as the booking agent for the airlines providing the flight and therefore accept no liability whatsoever for any death, personal injury, loss or damage of whatever kind, unless caused by our own negligence. Our suppliers have their own conditions of carriage/booking conditions and you will be bound by these. Please see section 9 above for details of the relevant conventions would could apply.
NOTE, from time to time delays do occur. As booking agent for the airline concerned, we are not obliged to provide meals/refreshments, however where possible, we shall try to make sure refreshments are provided by the airline concerned. You should always check your insurance policy covers you against flight delays. You should always check your insurance policy covers you against flight delays.

Insurance
Insurance is obligatory, either through us or another company. To see details on our insurance offer click here.

Kiddies Rulebook

1. All discounts shown are for children 2-16 in some of the apartments in Bulgaria, 2-14 (hotel Finlandia only) and 2-11 inclusive on the date of travel for all other hotels (please check hotel pages for applicable ages).
2. Discounts are from the basic holiday cost. All supplements (flights, room facilities etc.) are payable in full by all passengers. Those granted free places do not pay a flight supplement. In villas, studios and apartments, the adult price underoccupancy supplements are based on the number of full fare paying adults.
3. When children share a twin room with two adults, they use bunks or extra "occasional beds". (These are not full size and are of the camp bed variety).
4. Only the first and second child receive a reduction. Any further children pay full price.
5. Free child places are available on charter flights to Bulgaria only.
6. We do not accept bookings on any of our charter flights for children unaccompanied by adults if the children are under 18 years on the date of outward travel.
7. Infants: a). Infants under 2 years old pay only £30.00 on all flights (except on scheduled flights, please check at the time of booking), but they do not receive a separate seat on the aircraft or meal in the resort. Necessary expenses, such as cot and meal charges, are paid directly to the hotel. b) Children are classified as infants if they are under 2 years of age on the date of return from the holiday – not just on the date of departure from the UK; c). Twin rooms are not usually large enough to take an extra bed and a full size cot as well. You can take a folding carrycot however, as long as you accept that the room will be rather cramped. For families with small children we recommend a family room, which normally consists of a double bedroom and an open plan sitting room. Baby cots are not available in most of the self-catering apartments and the apartments are not big enough to take a cot on top of the maximum occupancy as per hotel description; d) There is no holiday deposit payable for infants; e) There is no luggage allowance for infants.

Group Reductions

1. Above discounts apply for all properties in Bulgaria excluding 5 star hotels.
   
2. Free places apply to full fare paying adults for 7 night holidays on our charter flights only. Children granted discount do not count. Free child places are not available with group bookings.
   
3. Free places apply to basic holiday price, not on accommodation supplements, flights supplement, extra facilities or insurance.
4. Free Lift Pass is available for each group of minimum of 8 full fare paying adultsif the booking is made before 01 Nov 2009 in hotels Bansko, Mura, Pirin or Strazhite in Bansko, Bulgaria.
   
5. All group members must be named on the same booking reference.
   
6. A full and final name and ski pack list must be received in our office 10 weeks before departure.
   
7. A full deposit is required for each person travelling, including free place travellers.
   
8. If cancellation of a group member results in the group size falling below the required number, the reductions will be altered accordingly, and any price increase necessitated by accommodation underoccupancy will be levied.
   
9. In villas, studios and apartments the adult price and underoccupancy supplements are based on the number of full fare paying adults.
   
10. Group free places can not be used in conjunction with any brochured or advertised offer.
    

What is Included in Your Holiday
See more in Holiday Information.

Passports, Visas & Travel Advice
It is a customers responsibility to be in possession of a full ten year valid passport and necessary visas. Balkan Holidays or the airlines, may refuse travel if you do not have the correct documents. Your passport and travel documents must be intact and you may not be able to travel if they are damaged.
Information in this section is valid for British citizens only. Non British citizens should consult the Embassy of your destination country to check whether a visa is required. For travel to most countries a 10 year British passport with at least six months validity from the day of return is required for all British citizens, some countries apply different rules:
Clients holding BRITISH SUBJECT PASSPORTs should also contact the Embassy of their destination country for visa information. If you need to apply for a new or replacement passport, be sure to leave plenty of time for the passport office to process you application: there can be delays a busy travel times. The name on the passport must match the name on the ticket. If the passport and ticket does not match, you may not be able to travel and your insurance policy may be invalid. It is not necessary to obtain visas before departure on these pre-booked inclusive holidays, but you should take your holiday confirmation invoice with you in case the reason for your visit is requested at the airport on arrival. Visas may be required for persons booked through our independent Travel Department; please ask our agent at the time of booking.

Passports for children
All children up to 16, including new-born babies, need their own passport to travel to Bulgaria. All Children aged 16 and over must also hold their own individual passports. For further information please contact the UK passport office on 08705 210 410. The Foreign & Commonwealth office produces up-to-date travel infor mation to help British travellers make informed decisions about travelling abroad. For further information please call 0870 606 0290 or visit www.fco.gov.uk /knowbeforeyougo. Alternatively you can contact ABTA's Travel Information line on 0901 201 5050 (calls are charged at 50 pence per minute). .

Carrier's Liability
This brochure is issued at the sole responsibility of the Tour Operator; it is not issued on behalf of, and does not commit, the airlines mentioned therein or any other airlines whose services are used in the course of the tour. In addition, most if not all carriers limit or exclude their liability to you, often in accordance with international conventions. Copies of the relevant carriers’ conditions are available on request.

Disabled Clients
We are not a specialist disabled holiday company, but we will do our utmost to honour any special requirements you may have. Before making a booking we will need to know if you have any medical/ physical/mobility needs which might affect how and if we can deliver all your chosen holiday services. These needs may affect your flight, transfers or the suitability of your chosen accommodation or other aspects of your holiday. We would ask therefore that you submit any special needs/requirements to us in writing before making a reservation. A checklist for disabled and less mobile passengers can be obtained by contacting us directly and will need to be completed and
signed by you before your booking can proceed. Please note that completion of this form will not guarantee your needs will be met. It will however enable us to check the suitability of your chosen holiday with our resort staff based on the information supplied by you. We cannot be held liable if you fail to tell us about any special requirements that may affect the quality of your holiday.

Special Requests
If you wish to make special requests, you must notify your travel agent or Balkan Holidays direct. Whilst we will endeavour to meet any reasonable request, we regret we cannot guarantee that they will be fulfiled, unless we have expressly stated otherwise in writing to you.

Ski Boots
If you require boot size 11 or over it is recommended you purchase your own boots prior to departure.

Lost Luggage
Guests who leave items of luggage in the resort should claim through their insurance as Balkan Holidays cannot accept responsibility for items left in the resort or organise for them to be returned to the UK.

General
Balkan Holidays reserves the right to terminate the holiday arrangements of anyone whose behaviour is such that it is likely, in the opinion of ourselves, the accommodation owner/manager or any other person in authority, to cause distress, damage, danger or annoyance to other persons, staff, any third party or property. Any enforced cancellation of this nature will be subject to full cancellation charges with Balkan Holidays having no obligation to refund or compensate, or to organise or pay for the return travel arrangements. No refund can be considered on any tickets, or coupons unless they are returned to our Head Office duly cancelled and amendments suitably endorsed.

Consumer Protection
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your repatriation in the event of our insolvency. We provide this security by way of an ATOL (number 0252) administered by the Civil Aviation Authority. When you buy an ATOL protected air holiday package or flights from us Balkan Holidays Ltd. you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 0252.
In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk
The price of our air holiday packages includes the amount of £1 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices.

Marketing
In order to process your booking, we need to collect certain personal details from you. These details will include, where applicable, the names and addresses of party members, credit/debit card or other payment details, and special requirements (including some sensitive data, as defined by the Act), such as those relating to any disability or medical condition which may affect the chosen holiday arrangements and any dietary restrictions which may disclose your religious beliefs. If we need any other personal details, we will tell you before we obtain them from you.We need to pass on your personal details to the companies and organisations who need to know them so that your holiday can be provided (for example your airline, hotel, other supplier, credit/debit card company or bank). We would also like to use your personal details to send you information
concerning the holidays and services we offer. All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs (sensitive data), will be kept by us but we will only use names and addresses for marketing. Occasionally, we may sell and or share clients' names and addresses (but not sensitive data- see above) to other companies or organisations who offer goods or services which we feel may interest you. We will ask you for your consent first before doing this.
Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above unless you agree otherwise. For example, if we wish to use any of your personal details for marketing purposes, we will tell you this when we ask for your details and give you the opportunity to say no if you do not want us to do so.
You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request.

Information Accuracy
All information on our website is given in good faith and to the best of our knowledge was correct at the time of going on sale (July 2009). The descriptions and information is compiled some time in advance and may be subject to change. All prices are based on Sterling and offers are subject to change or withdrawal without notice: however you will be informed of any changes relevant to your holiday. If we should need to apply any other surcharges we guarantee to keep them to an absolute minimum and explain them fully. Ski maps are not to scale. Many pictures are included for their attractiveness and general relevance, however those with specific notation refer to hotels or relevant features.

Excursions
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with our local supplier/operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. Contact details for our local suppliers are available upon request.

Purpose of Travel
All arrangements shown on this website are intended solely for leisure purposes and our negotiations with the various overseas authorities have been conducted on this basis. Due to this and the regulations governing the issue of visas, it is not normally possible to use these holidays for the purpose of business or attending conventions or congresses. Should you wish to travel for reasons other than leisure, please advise us of your requirements. Our Independent Travel Department will be very pleased to help you and can be contacted on 020 7543 5569.